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Difficult Conversations
View Capstone Perspectives for this topic
Hiring Mistake
Kent Thiry, CEO, DaVita
CEO confronts a brilliant new manager who is not fitting in.
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Technical Prima Donna
Brian NeSmith, CEO, Blue Coat
CEO squares off with an employee who has critical skills but cannot work with others.
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Sharing Bad News
Debra Reisenthel, CEO, Novasys
CEO debates whether to share news that may soon cripple the company fearing her team's motivation will fade in the interim.
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Restoring Trust
Juan-Carlos Ruck, VP, Sales, Pepsico
Manager must reassure his staff after taking an abrupt and unexplained four-week leave.
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Resistance to Reorganization
Naila Mehrabova, General Director, CrossCaspian Oil and Logistics
New manager must convince team member to take on a new role which better fits her skill set.
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Abusive Partner
Gene Kohn, CEO, KPF
CEO receives report that a leading partner in the firm is verbally abusing team members.
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Managing Budget Shortfall
Jeff Clarke, CEO, KQED
CEO responds to an unexpected budget shortfall with an unusual decision-making approach.
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Keeping People Humble
Maria Eitel, President, Nike Foundation
White House Media Affairs Director must address the arrogance of an intern in responding to the public.
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Appealing to a Celebrity
Dave Kaval, CEO, Golden Baseball League
Small business owner has to find a way to win over his disgruntled star.
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Managing Up
Brian Lillie, VP, VeriSign
Facing tight deadlines and a difficult project, a manager must challenge an overbearing boss who is hampering progress.
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